The Anatel has been the subject matter for the news of the week, on account of the recruitment process for measuring service quality of mobile operators by up to$ 14.9 million. The agency has explained to the public this Thursday (the 19th), the rules in relation to the current one, which has a cost of$ 2 million.
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The agency says that the current model for the evaluation of the quality of the web is maintained and funded by the operators themselves, and to take measurements relating to the speed, latency, delay, and packet loss. The Court of Auditors has pointed out that this tool has a weakness, and it may make it difficult for the decision-making processes from the perspective of the user and the consumer.
Thus, the fcc denied that there would be a duplication of expenses because the new tool is similar to the current ones, which are borne by the companies themselves. If the new system is implemented, the agency will make a map of the coverage of the actual mobile phone, in addition to a diagnosis of comparing the service providers. The procurement is under the procurement process, and has there ever been a study of the market, with up to 14 different vendors.
Recently, the regulator announced that it will establish seals of quality for telecommunications services, which are based on the quality of the service, perceived quality, and complaints from the users, and to set a parameter in order to prove a defect in quality of the broadband. The clients of the carriers, with the low note will be entitled to cancel the service without paying any penalty for the time spent.