A client in the Federal District decided to sue the Living for the fault in the provision of services in the fixed internet, and the company will be relieved of its obligation to pay compensation, by way of moral damages in the amount of$ 2 million to the account of the periods during which the broadband is not worked for me.
- Small internet service providers outnumber the Living, NET, and io, in the 3.5-billion-cities
- Vivo, confirming that the flaw exposed customer data at the web portal of My Live
The decision has been made by a district court judge, Rita de Cássia de Cerqueira Lima, the Rock of the 5th small claims Court Lawsuits in Brasilia, brazil. In addition, it alleged that the plaintiff has not proved that the internet was not working at all, but, in the process, there were numbers in the protocol of the service, photos, videos, and screenshots for the markup of the site visits were not carried out.
The author is in the process of asking for the amount of$ 5 million in punitive damages, but the court held that the amount is excessive and disproportionate. Even so, to magistrada, describes the judgment of the Living has shown a “total lack of care for the consumer, and it is easy to conclude that the suspension of the service, it may be sufficient to cause the disorder in every person’s life.
The indemnity is equal to the revenue earned by the Live-in-15
The amount of compensation should not make much of a difference in the vaults of the companies. In the financial results for the third quarter of 2019 at the latest, it had a net income of R$ 1.06 billion, it is$ 11.6 million per day on average, or about$ 8 million per minute. That is, the damages corresponding to the profit obtained by the operator within 15 seconds.
In short, the fcc plans to conduct a new evaluation of the operators. In addition, the consumer is able to choose which service is most suitable for your locality, the agency shall set up a parameter in order to prove the addiction of the quality of fixed broadband. The customers of the operators with problems with the internet or a carrier’s score is low, you may terminate the agreement without payment of penalty by the time of the service.
Information: the Crumbs, the PACKET.